Payment

We, Peru Nature Treks, are committed to offering secure, transparent, and regulated methods for all financial transactions related to your trekking and travel bookings in Perú. This Payment Policy outlines the terms for deposits, final balance payments, accepted methods, and our adherence to Peruvian financial regulations and international payment security standards (PCI DSS compliance). Our objective is to ensure that all financial transactions are trustworthy and legally sound (EEAT), protecting both the Traveler and the agency throughout the booking lifecycle.

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1. Payment Structure and Timelines (Reliability)

All prices for our services are quoted in United States Dollars (USD) unless otherwise specified. We adhere to strict payment deadlines to ensure the timely procurement of non-refundable services required by the Peruvian government and local suppliers.

• Initial Deposit:
  • A mandatory initial deposit (amount specified per tour) is required to confirm and secure your booking. We process this deposit immediately to purchase essential, non-recoverable items such as government permits (e.g., Inca Trail) and train tickets. The deposit is non-refundable, as detailed in our Booking and Cancellation Policy.
• Final Balance Payment:
  • The remaining balance must be paid in full a minimum of sixty (60) days prior to the official tour start date.
  • Failure to remit the final payment by the stipulated deadline will result in the automatic cancellation of the reservation and the forfeiture of the initial deposit, as we cannot guarantee the reservation or permit validity without full payment.
• Last-Minute Bookings:
  • Bookings made sixty (60) days or less before the tour start date require immediate payment of the full 100% tour price to secure the reservation, subject to availability confirmation.

2. Accepted Payment Methods and Associated Fees (Transparency)

We offer several secure payment methods, and we commit to being fully transparent about any bank or transactional fees incurred for each method, as these are typically imposed by third-party processors.

• Credit/Debit Card Payments (Visa, MasterCard, Amex):
  • We accept major international credit and debit cards through secure, PCI DSS compliant third-party payment gateways.
  • Due to fees charged by Peruvian banks and international payment processors, a service charge (typically between 5% and 8% of the transaction amount) will be added to the total amount paid by the Traveler. We clearly indicate this fee before the transaction is finalized.
• Bank Transfers (Wire Transfers):
  • We accept direct bank transfers to our official Peruvian business account.
  • The Traveler is responsible for covering all bank transfer fees charged by both the sending and receiving banks. We require confirmation from the Traveler’s bank that the full quoted amount has been sent.
• PayPal:
  • We offer PayPal as a secure alternative, particularly for deposits. PayPal charges high service fees for international business transactions, and therefore a surcharge (typically 6% to 9% of the transaction amount) will be applied to cover these costs.

3. Security and Financial Compliance (Authority & Trust)

We prioritize the financial security of our Travelers by adhering to strict regulatory requirements and utilizing secure technology.

• Data Security:
  • We do not store or retain full credit card details on our servers. All card transactions are processed directly through encrypted, external, third-party gateways that adhere to the highest global security standards.
  • We employ SSL/TLS encryption on our website to ensure all financial data transmitted during the booking process is protected against interception.
• Peruvian Financial Compliance:
  • We issue official receipts and/or invoices for all payments received, in compliance with Peruvian tax regulations set by SUNAT (National Superintendency of Customs and Tax Administration). These documents serve as legal proof of payment for services rendered by a licensed Peruvian entity.
  • We reserve the right to verify the identity of the cardholder for any payment that raises security flags or exceeds a determined threshold, to prevent fraud and maintain the integrity of our financial operations.