Booking Support | Reservations, Payments & Changes
We, Peru Nature Treks, are committed to making your booking experience as seamless and secure as possible. This support page serves as your navigational guide to the key administrative policies governing your reservation, payments, and any required modifications. Our objective is to provide quick links and expert summaries (EEAT) of the most important logistical and financial protocols, ensuring you have immediate clarity on the requirements needed to confirm your trek, thus minimizing delays and potential issues.
1. Reservation and Payment Assistance (Authority & Reliability)
The initial reservation and successful payment are the crucial steps to securing your limited government permits. We offer clear guidance on these procedures to ensure compliance and avoid forfeiture.
- Booking Deadlines and Confirmation:
- We require an initial non-refundable deposit to secure your booking, which immediately initiates the purchase of non-transferable permits (e.g., Inca Trail, Salkantay fees). You must ensure the final balance is paid a minimum of 60 days prior to the tour start date. Failure to meet this deadline will result in cancellation, as detailed in our comprehensive [Booking Modifications and Cancellation Policy].
- Actionable Support: If you are experiencing payment difficulties or need to request an extension, we ask that you contact our administrative office immediately via email, referencing your booking number, so we can explore potential solutions.
- Secure Payment Methods:
- We accept payments via Credit Card (Visa, MasterCard) through secure, PCI-compliant gateways, as well as bank transfers. We advise that all payment methods incur transactional fees (typically 5%–9%) applied by third-party processors, which are the Traveler’s responsibility.
- Actionable Support: For detailed fee structures and instructions on how to pay via bank transfer, we refer you to our [Secure Payment Policy]. We will provide personalized payment links upon request.
2. Modifications and Cancellation Guidance (Experience)
Circumstances can change, and we are here to guide you through the process of adjusting or canceling your reservation, while strictly adhering to Peruvian regulations regarding non-refundable permits.
- Requesting Booking Modifications:
- Minor changes (e.g., small itinerary adjustments) are always subject to availability and may incur administrative fees (minimum US$50). We cannot change the name or date on government-issued permits once purchased.
- Actionable Support: You must submit all change requests in writing via email. We will assess the feasibility of the change and advise you on any associated financial penalties from third-party suppliers (trains, hotels) before proceeding.
- Initiating a Cancellation and Refund:
- All cancellation requests must be received in writing. The refund amount is strictly dependent on the notice period given, due to our non-recoverable costs (permits, deposits).
- Actionable Support: We urge you to review the specific timeline and forfeiture schedule outlined in our [Booking Modifications and Cancellation Policy]. We will process all recoverable refunds within 30 business days of receiving the final written cancellation.
3. Data Protection and Document Submission (Trust)
We require specific documents to complete your booking legally and securely. We ensure that our processes are transparent and compliant with Peruvian data law.
- Passport Data Security:
- We need your current passport copy to purchase permits. This sensitive data is protected by us under the Peruvian Personal Data Protection Law (Law N° 29733).
- Actionable Support: For details on how we store and use your personal and health information, we refer you to our comprehensive [Privacy Policy]. We never share this data for marketing purposes.